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Caring for you is our priority. We want you to enjoy worry-free holidays at all our hotels. This is why we’re adding a medical guarantee to your stay, at no extra cost to you and for all bookings made through our website or booking centre, to make sure that the following services are available if you need them:
Medical consultation by phone in Spanish or English.
Doctor’s visits to the hotel included.
Transfer to the nearest hospital or designated quarantine facility.
Coverage of medical, pharmaceutical or hospitalisation expenses, up to €6000.
Down payment of the hospitalisation deposit, up to a maximum of €6000.
Coverage of return travel expenses for a companion (within Europe).
Accommodation expenses for a companion of the hospitalised insured party, with a limit of €500.
If you have to interrupt your stay due to the hospitalisation or death of an immediate family member, we guarantee a refund of a proportional cost of your booking, up to a maximum of €500.
In addition, if you have to interrupt your stay because of hospitalization, we’ll refund the cost of your booking, up to a limit of €500.
*This complementary and supplementary guarantee will only be provided if the guest does not directly or indirectly have insurance that could cover this situation. Applicable to stays to be enjoyed in 2021.