Frequently Asked Questions
Everything You Need to Know
Planning your stay at Amàre Cancún, part of the Curio Collection by HiltonTM? Find answers to the common questions about rooms, dining, amenities, transportation, and more. Whether you’re comparing all-adult, all-inclusive resorts in Cancun or getting ready for your arrival, our FAQs provide the practical details you need to plan your stay with confidence.
Hotel
How can I find directions to the hotel?
Amàre Cancún’s address is:
Blvd. Kukulcán Km 4.5 MZA 34 LT 3-C, Section C
Hotel Zone, Cancún, 77500, Mexico
Visit our Google Maps listing for custom directions from your location, or check our location page to explore more ways to get to the hotel.
Do you have Accessible / ADA Rooms?
Amàre Cancún offers three accessible suites designed to international standards and in accordance with Curio Collection by HiltonTM guidelines. Common areas, including restaurants, pools, beach, spa and event spaces, have accessible routes.
What time is Check In / Check Out?
Check-in is from 3:00 p.m. in the Lobby, with dedicated exclusive check-in available for The One guests. Check-out is by 12:00 p.m. Early check-in and late check-out are available for an additional charge, subject to availability.
What languages are spoken at reception?
- Spanish
- English
Do you offer luggage services?
We offer complimentary luggage storage on your check-in and check-out days, including if your room is not yet ready or you depart early.
Is parking available?
Complimentary valet parking is available, with covered, secure spaces. Self-parking is not available, and in/out privileges are not offered.
Is electric vehicle charging available?
Electric Vehicle charging is not available.
What is the pet policy?
Dogs are welcome, with one dog permitted per room up to 10 kg. Pet-friendly rooms are limited, require advance notice, and are subject to availability. A nightly fee applies, and pet owners must follow resort guidelines, including leash and carrier requirements and restrictions on access to pools, the spa, the gym, and indoor restaurants.
What is the smoking policy?
Smoking is not permitted within guest rooms or resort buildings. Guests who smoke are permitted to do so outside in designated areas. A fee will be assessed for smoking in a non-smoking area.
Is there a minimum age?
Amàre Cancún is an adults-only all-inclusive resort in Cancun. All persons, including registered guests, companions, and visitors, must be 18 years of age or older. Age is verified with identification at check-in.
What is included in the all-inclusive rate?
Your All-Inclusive stay includes suite accommodations; breakfast, lunch, and dinner across the resort’s restaurants according to operating hours; alcoholic and non-alcoholic beverages at the resort bars; 24-hour Room Service; in-suite minibar service; 24-hour access to Amàre Gym by Life Fitness; scheduled daytime activities and Amàre Music entertainment; Wi-Fi; and daily housekeeping.
What is available at an additional cost?
Unique experiences and services available at an additional cost include Spa by Germaine de Capuccini treatments, motorized water sports, local tours and excursions, golf at nearby courses, personal training, and other selected services or experiences. Availability, pricing, and reservations may vary. Please contact our Concierge team for more information.
Rooms
Is WiFi available?
High-speed WiFi is available in all suites and common areas.
Is there a TV in the room?
All suites contain a 65” flat-screen Smart TV.
Is there a pillow menu?
A pillow menu is available for rooms in The One categories, allowing guests to choose the pillow that best suits their comfort and preferences.
Is room service available?
Room service is available 24 hours a day, and is included as part of your all-inclusive rate.
Is there a safe box in the room?
Each suite has a secure safe box available for your use.
Entertainment
What sort of music, shows, and DJs can I expect during my stay?
Music is part of the rhythm of Amàre Cancún, with performances woven throughout the resort. From pool parties and live sets to DJs spinning from day into night, there’s always a soundtrack to tune in to.
What is Amàre Cancún’s art program?
Art is intertwined with the visual identity of Amàre Cancún, turning the resort itself into a setting for creative expression. Works by local and international artists appear on a rotating basis throughout the property, transforming common spaces into unexpected art galleries. Visit the Amàre Art page to learn more.
Pool
Are pool towels available?
Yes, pool towels are available.
Where is poolside service available?
Poolside drink and snack service is available at several locations including:
- EMBER Pool Grill
- BREEZE Mar & Grill
- BELVUE Rooftop Lounge & Snack Bar
- SHIMMER Swim-Up Bar
- OPAL Champagne Bar
- GLIDE Pool Bar
- MERIDIAN Cocktail Bar
What are the pool opening hours?
Amàre Cancún’s three pools are all open from 8:00am – 8:00pm.
Are the pools saltwater or chlorine?
Amàre Cancún’s three pools are all chlorine.
Can I make a sunbed reservation?
Sunbed reservations are not available.
Transportation
How can I book a private transfer?
Private car transfers are available. You can book a private transfer with our concierge service or contact our commercial ally: Valeria Hernandez – Guest Services y Concierge Online
[email protected] /+52 998 168 7839
Where can I find a nearby car rental?
Car rental services are available at Cancún International Airport. You can book a car rental with our concierge service.
How can I book a taxi?
For your safety, only use authorized taxi providers when traveling to/from the airport or within Cancun. Contact our concierge team for assistance securing a taxi.
How can I book a boat or ferry transfer?
Boat tours and transfers are available at nearby marinas, such as Marina Aquatours, Marina Puerto Cancún, and Puerto Juárez.
Mind & Body
What spa and wellness services are available?
The spa spans two levels, offering massages, facials, beauty treatments, a hair salon, and restorative experiences including a sauna, steam room, hammam, Sensations Shower, and a relaxation area. Spa treatments are available for an additional cost and are not included in the all-inclusive rate.
What gym facilities are available?
The gym is open 24 hours a day and features Life Fitness equipment, including cardio machines, guided strength machines, and free weights. Group fitness classes are offered each day, and a personal trainer can be booked upon request.
What yoga & meditation classes are available?
We offer regular yoga & meditation classes. Please contact our Concierge or Entertainment staff to confirm Yoga & Meditation classes available.
Culinary Experiences
What restaurants are available at Amàre Cancún?
Amàre Cancún has 7 restaurants at the resort, plus 24-hour room service. Visit our Dining Page for more information.
What bars are available at Amàre Cancún?
Amàre Cancún has 9 bars at the resort. Visit our Dining Page for more information.
What are the dining hours of operation?
Several of our dining options are available throughout the day, including 24-hour room service. Visit our Dining page for the most up-to-date hours of operation.
Is BELVUE Rooftop Bar open to the public?
Until 17:00, access to BELVUE Rooftop Bar is exclusive to The One guests. General access begins around 18:00, depending on sunset, and lasts approximately two hours.
Can Amàre Cancún accommodate dietary restrictions?
If you have food allergies or dietary restrictions, please reach out to our team before your arrival.
Activities
What activities can I enjoy at Amàre Cancún?
On the Amàre Cancún Blog, find ideas and inspiration for experiencing Cancun, from Caribbean beaches and water adventures to Maya archaeological sites, local culture, shopping, nightlife, and excursions. Get to know the places, activities, and experiences that make Cancun such an exciting destination.
Does Amàre Cancún have a beach?
Amàre Cancún is a beachfront property with direct beach access to Playa Langosta.
Emergencies
What to do in case of emergency?
For any emergency or assistance during your stay, please contact Reception.